Vastra Vedha Returns and Refunds Policy
We at Vastra Vedha are committed to providing you with high-quality products. We understand that sometimes a purchase may not be what you expected. This policy outlines the conditions under which returns and refunds are accepted.
1. Our Return Policy
We offer a 7-day return policy on eligible items, which means you have 7 days after receiving your order to request a return.
To be eligible for a return, your item must meet the following conditions:
- Condition: The item must be in the same condition that you received it: unused, unworn, unwashed, and in its original, saleable condition.
- Packaging & Tags: The item must be returned in its original packaging with all original tags, labels, and hygiene stickers (if applicable) still attached.
- Timeframe: The return request must be initiated within 7 days of the delivery date.
Items that have been worn, washed, altered, or damaged by the customer are not eligible for return.
2. Non-Returnable Items
The following items are not eligible for return and are considered final sale:
- Custom-Made and Handmade Items: Given that these products are specially created for you, they cannot be returned or refunded. Please ensure all measurements and design specifications are accurate before placing an order for a custom-made item.
- Sale or Promotional Items: Items purchased during a sale, with a discount code, or as part of a special promotion are not eligible for return or exchange unless the item is found to be defective.
- Gift Cards: Vastra Vedha gift cards are non-refundable.
3. The Return Process
To start a return, please follow these steps:
- Contact Us: Email our customer support team at [Your Company Email Address] with your order number and the reason for the return.
- Wait for Approval: Our team will review your request and, if it meets the return criteria, will provide you with a Return Merchandise Authorization (RMA) number and instructions on how to send your package back to us.
- Ship the Item: Package the item securely and ship it to the address provided in our return instructions. The customer is responsible for all return shipping costs. We recommend using a trackable shipping service, as we cannot be responsible for items lost in transit.
- Inspection: Once we receive the returned item, it will be inspected to ensure it meets our return eligibility conditions. We reserve the right to refuse a return if the item is not in its original condition.
4. Our Refund Policy
We do not offer full refunds. If your return is approved and the item passes inspection, we will issue a partial refund.
- Refund Amount: The refund amount will be the original price of the product minus the original shipping cost that we incurred to send the item to you.
- Timeline: The refund will be processed to your original method of payment within [e.g., 10-15 business days] after the returned item has been received and inspected. Please note that the time for the refund to appear on your bank or credit card statement may vary depending on your bank’s policies.
5. Damaged or Incorrect Items
If you receive a product that is damaged, defective, or incorrect, please contact us immediately at [Your Company Email Address] with your order number and clear photos of the item’s condition. We will work with you to resolve the issue as quickly as possible. In such cases, we will cover the return shipping costs and offer a full refund or a replacement if available.
Contact Us If you have any questions about our Returns and Refunds Policy, please contact us at:
- Email: info@lightslategray-mallard-155123.hostingersite.com
- Phone:+91-9949537276
- Address: HNo 7-75/4 phase 2 Sai nagar colony near Vedhansh public School Pedda Amberpet 501505